Refund, Cancellation & Returns Policy
Last updated: September 28, 2026
1. Cancellation Before Manufacturing Begins
You may request cancellation of an order before manufacturing begins. To request cancellation, contact [email protected] as soon as possible and include your order information.
We will attempt to stop an eligible order before production begins. Because TEMBRY's manufacturing workflow may begin after payment and required production checks are completed, submitting a cancellation request does not guarantee that production can still be stopped.
If an eligible paid order is successfully canceled before manufacturing begins, TEMBRY will issue the applicable refund to the original payment method, subject to applicable law and payment processing requirements.
2. Once Manufacturing Has Begun
Once manufacturing has begun, an order generally cannot be canceled because the product is being made, prepared, or configured specifically for that order.
This restriction does not eliminate cancellation, refund, or other rights that cannot legally be waived under applicable law.
3. Customized and Made-to-Order Products
Customers are responsible for reviewing their selected size, color, text, configuration, design options, and other customization choices before placing an order.
A product that is correctly manufactured according to the customization selections confirmed with the order generally is not eligible for return, replacement, or refund solely because the customer later changes their mind about those selections.
If TEMBRY manufactures a product materially differently from the customization selections confirmed with your order, the issue may qualify for a remedy under this Policy.
4. Damaged, Defective, Incorrect, or Nonconforming Products
If your product arrives damaged, defective, incorrect, or materially different from the confirmed order, contact TEMBRY within 14 days after delivery.
Send the request to [email protected] and include:
- Your order information.
- A description of the problem.
- Clear photographs or other reasonable documentation of the issue when appropriate.
- Photographs of packaging when shipping damage may have occurred, when reasonably available.
Please retain the affected product and packaging while the claim is being reviewed unless TEMBRY tells you otherwise.
5. Available Remedies
When TEMBRY confirms that a product is damaged, defective, incorrect, or materially nonconforming, the appropriate remedy will depend on the circumstances.
A remedy may include:
- A replacement or reprint.
- Repair, when appropriate and practical.
- A refund or partial refund.
- Another reasonable resolution agreed upon with the customer.
Nothing in this Policy limits a remedy that must be provided under applicable law.
6. Returns
Do not mail or ship a product back to TEMBRY unless TEMBRY has provided return instructions.
Because many products are customized or manufactured specifically for an order, TEMBRY does not operate a general change-of-mind return program for correctly manufactured made-to-order products.
If a return is required as part of an approved remedy, TEMBRY will provide instructions regarding the return process and, where appropriate or required by law, return shipping arrangements.
7. Normal Manufacturing Variations
Manufacturing processes can produce minor variations in color, surface texture, layer appearance, finish, dimensions, or other characteristics. Displays, photographs, lighting, materials, and manufacturing conditions can also affect perceived appearance.
Minor variations that do not materially affect the product's appearance, function, or conformity with the confirmed order are not necessarily defects.
8. Customer-Caused Damage or Misuse
This Policy generally does not provide a refund or replacement for damage caused after delivery by misuse, improper installation, modification, accidents, failure to follow product instructions, use outside the product's intended purpose, or ordinary wear and tear.
This provision does not limit rights that cannot legally be waived.
9. Shipping Damage
If a shipment appears to have been damaged during transit, contact TEMBRY within the 14-day reporting period and provide reasonable documentation of the product and packaging when available.
TEMBRY may work with the shipping carrier or other service provider as part of resolving the claim. Your rights against TEMBRY are not reduced solely because a carrier participated in delivery where applicable law provides otherwise.
10. Lost or Missing Shipments
If tracking indicates a shipment has been delivered but you have not received it, or if a shipment appears lost or significantly delayed, contact [email protected].
TEMBRY may review carrier tracking information, delivery information, order records, and other relevant information to determine the appropriate next steps.
11. Production and Shipping Delays
Production and shipping estimates may change because of manufacturing conditions, material availability, carrier delays, operational issues, or other circumstances.
TEMBRY will comply with applicable requirements concerning shipment timing, delay notices, customer consent, cancellation opportunities, and refunds.
If applicable law gives you the right to cancel or receive a refund because of a delay, that right applies regardless of the made-to-order provisions in this Policy.
12. Refund Processing
Approved refunds generally will be issued to the original payment method unless another method is required or agreed upon.
After TEMBRY issues a refund, the time required for the refund to appear may depend on the payment processor, financial institution, and payment method.
13. Fraud and Abuse
TEMBRY may investigate refund, replacement, or return requests when reasonably necessary to prevent fraud or abuse.
We may deny claims based on materially false information, fabricated documentation, intentional damage, or other fraudulent conduct, subject to applicable law.
14. Relationship to TEMBRY Terms
This Policy forms part of TEMBRY's customer policies and should be read together with the TEMBRY Terms of Service and Privacy Policy.
If this Policy conflicts with a right or remedy that cannot legally be waived, applicable law controls.
15. Contact TEMBRY
For cancellation requests, damaged or defective products, incorrect orders, shipping issues, or refund questions, contact: