Shipping & Production Policy
Last updated: September 28, 2026
1. Made-to-Order Production
Many TEMBRY products are made, prepared, configured, customized, or manufactured specifically for an individual order.
Production may begin after payment is confirmed and any required manufacturing, file, material, configuration, routing, or operator checks are completed.
Because products may be made to order, an order may require production time before it is ready to be packaged and shipped.
2. Production Estimates
Any production timeframe displayed by TEMBRY is an estimate unless TEMBRY expressly states otherwise.
Actual production time can vary based on the product, customization, manufacturing requirements, material availability, equipment availability, production capacity, quality checks, reprints, or other operational circumstances.
TEMBRY may provide updated information when a material production delay affects an order.
3. Shipping Timeframes
Shipping time begins after an order has completed production and has been transferred to the applicable carrier or delivery provider.
Carrier transit estimates are generally estimates and may be affected by weather, carrier operations, holidays, destination, service disruptions, or other circumstances outside TEMBRY's direct control.
TEMBRY will comply with applicable requirements governing promised shipment times, delay notices, customer consent, cancellation opportunities, and refunds.
4. Production or Shipment Delays
If TEMBRY cannot ship an order within a timeframe required by applicable law or within an applicable shipment commitment, TEMBRY will take the steps required by applicable law.
Depending on the circumstances and legal requirements, those steps may include providing notice of the delay, requesting consent to a revised timeframe, providing an opportunity to cancel, or issuing a refund.
Nothing in this Policy limits cancellation or refund rights that cannot legally be waived.
5. Shipping Destinations
TEMBRY's initial transactional service is intended for orders shipped within the United States.
Availability may vary by destination, product, carrier, manufacturing capability, or other operational requirements. TEMBRY may decline or cancel an order that cannot reasonably or legally be fulfilled to the requested destination.
6. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address during checkout and for reviewing that information before submitting an order.
If you discover an address error, contact [email protected] as soon as possible.
TEMBRY will make reasonable efforts to correct an address before shipment when possible, but an address change cannot be guaranteed after fulfillment or carrier processing has begun.
7. Shipping Charges
Applicable shipping charges, when any, will be displayed or otherwise disclosed during the order or checkout process before the customer completes the purchase.
Shipping charges may vary based on destination, package size, package weight, carrier, service level, or other fulfillment factors.
8. Tracking
When shipment tracking is available, TEMBRY may provide tracking information through the customer's order information, email, the applicable carrier, or another available service channel.
Carrier tracking information may take time to update after a shipping label is created or a package enters the carrier's network.
9. Lost or Missing Shipments
If a shipment appears lost, significantly delayed, or is shown as delivered but cannot be located, contact [email protected].
TEMBRY may review carrier tracking information, delivery information, order records, address information, and other relevant information to determine the appropriate next steps.
TEMBRY may also work with the applicable carrier or service provider to investigate a missing shipment.
10. Damaged Shipments
If a product arrives damaged, contact TEMBRY within 14 days after delivery and provide your order information and reasonable documentation of the damage.
When available, please retain the product, shipping container, protective packaging, and shipping label while the issue is being reviewed.
Damaged-product claims are also governed by the TEMBRY Refund, Cancellation & Returns Policy.
11. Failed or Undeliverable Delivery
A shipment may be returned, delayed, or otherwise affected if the shipping address is incomplete or incorrect, the carrier cannot complete delivery, delivery is refused, or the package is not claimed when required.
If a shipment is returned to TEMBRY or another fulfillment location, TEMBRY will review the circumstances and determine the appropriate next step, subject to applicable law.
12. Manufacturing Quality Checks
TEMBRY may use manufacturing and operational checks before or during production. These may include verification of manufacturing files, materials, configuration, production requirements, equipment readiness, or completed-product quality.
If a manufacturing issue requires a product to be produced again, production or shipment may be delayed while the issue is corrected.
13. Normal Manufacturing Variations
Manufacturing processes can result in minor variations in color, texture, surface finish, layer appearance, dimensions, or other characteristics.
Product photographs and digital displays may also differ somewhat from physical appearance because of lighting, display settings, materials, and manufacturing conditions.
Minor variations that do not materially affect the product's appearance, function, or conformity with the confirmed order are not necessarily manufacturing defects.
14. Events Outside Reasonable Control
Production or delivery may be affected by circumstances outside TEMBRY's reasonable control, including severe weather, carrier disruptions, transportation interruptions, power or network outages, equipment failures, material shortages, emergencies, natural disasters, government actions, or similar events.
This section does not eliminate customer rights or TEMBRY obligations that cannot legally be waived.
15. Relationship to Other TEMBRY Policies
This Shipping & Production Policy should be read together with TEMBRY's Terms of Service, Privacy Policy, and Refund, Cancellation & Returns Policy.
If this Policy conflicts with a right or remedy that cannot legally be waived, applicable law controls.
16. Contact TEMBRY
For questions about production, shipping, tracking, delivery, or an order delay, contact: